Business IT Services from Strategic Asset

Creativity and technology to help fuel innovation and drive business growth

IT strategy is the chrysalis that transforms IT support from a liability into a strategic asset.

Business IT Services

As traditional businesses grow, people are employed, leave or change roles - including the individual with responsibility for managing IT. Naturally, a newly appointed person with responsibility for the business IT function will want to do things their way and over time, change leads to a disparate environment whereby the business IT systems become disjointed. As more technology initiatives are undertaken, complexity, costs and frustration arise. Consequently, responsibility for managing business IT support eventually falls under the remit of one of three business functions – Finance, Procurement or Technical. When IT outsourcing is chosen as the solution, the following scenarios are all too common:

  • Finance: Maintenance costs rise with complexity, maintenance agreements become vehicles for manufacture lock in and contractors are brought in to manage at mercenary rates with no loyalty to the company.

  • Procurement: Multiple prime suppliers with unsynchronised support contracts occur. The effort required to maintain continuous cover with suppliers who refuse to take responsibility when things go wrong is common, often preferring to blame each other.  
  • Technical: Multiple contracts require inconsistent support lines tied to hard to track serial numbers. The support experience degrades due to outsourcing and other cost reduction measures, cross vendor support results in solutions taking longer to find.

How an effective, joined up IT strategy reduces costs.

  • Finance:  Reduce IT complexity and costs by consuming cloud based services. You no longer care what technology you use – just what it does. This avoids manufacturer lock in and provides cost transparency - per user, per workload (i.e. email), per month. Departments (i.e. Finance, HR, Sales) can be charged on a utilisation basis. Cloud based offerings no longer require mercenary IT contractors to operate, manage and support as the Cloud Solution Provider does this for you.

  • Procurement: Consolidate contracts and vendors with a Managed Services Provider  whose responsibility is to manage the complexity. This ensures no ‘finger pointing’ can occur. A single Managed Services Provider (MSP) avoids multiple start/finish dates and the MSP maintains the IT service. However, ensure they don’t lock you into a contract which may simply transfer the problem to the Finance team.

  • Technical: By consolidating business IT support with a single Managed Services Provider  with a combined 24/7/365 network operations centre (NOC) and IT helpdesk, consistency is achieved. Ensure the MSP maintains highly effective and qualified people and processes with tools including an integrated Remote Monitoring and Management (RMM) solution which automatically tracks serial numbers. As before, ensure the provider is willing to lock you in with performance, not a contract.

Technology is an intrinsic part of any business that requires multiple stakeholders working together to overcome challenges. In traditional businesses 'silo's' naturally occur, but in Digitally mature transformative company’s the team focusses on working together to delight customers. The first step to becoming a Digitally mature organisation is with an effective IT strategy.

Our Approach

At Strategic Asset, we believe less is more. By consolidating and simplifying your business IT infrastructure and operations, we simultaneously reduce both complexity and risk. We achieve this simplification by auditing your entire IT estate, then architecting a highly secure and scalable cloud based solution powered by Cisco Meraki and the Microsoft Cloud. The agility provided by cloud based solutions allow your business to consume workloads as services, such as Email with the Microsoft Office 365 service. Our goal is to avoid manufacturer lock in and provide cost transparency (utilisation billing per user, per workload, per month). We manage the complete technology stack so that you can focus on delighting your customers.

We provide all of our services with a single monthly bill, whilst taking complete responsibility to manage the complexity of your IT estate. Our Managed Services include a 24/7/365 Network Operations Centre (NOC), a 24/7/365 Security Operations Centre (SOC) and a 24/7/365 Help Desk consistently closing over 70% of tickets on the first call with over 650 highly qualified people and mature operational processes. Our integrated Remote Monitoring and Management platform automatically tracks serial numbers, software, and infrastructure components using intelligent self-healing technology.

Our Business IT Support Services Catalogue includes the following: 

At Strategic Asset we help businesses of all sizes throughout the UK to formulate effective IT strategy. As a Gloucester based business with our headquarters based in the prestigious North Warehouse in Gloucester Docks, we’re ideally situated to help local businesses based in Gloucestershire, Oxfordshire, Warwickshire, Worcestershire, Berkshire, Wiltshire, Somerset, Herefordshire, Birmingham and London to reduce their business IT support costs, grow with Digital marketing and transform traditional UK based businesses into Digital leaders.

Quality in a service or product is not what you put into it. It is what the customer gets out of it.

- Peter Drucker