Business IT Support from Strategic Asset

Creativity and technology to help fuel innovation and drive business growth

IT strategy is the chrysalis that transforms IT support from a liability into a strategic asset.

Business IT Support Oxfordshire

As traditional businesses grow, people are employed, leave or change roles within a business. This includes the individual with responsibility for managing IT within the business. Naturally, a newly appointed person with responsibility for the business IT function will want to do things their way and over time, change leads to a disparate environment whereby the business IT systems become disjointed. As more technology initiatives are undertaken, complexity, costs and frustration arise. Consequently, responsibility for managing the IT support function eventually falls under the remit of one of three business functions – Finance, Procurement or Technical. When IT outsourcing is chosen as the solution the following scenarios are all too common:

  • Finance: Maintenance costs rise with complexity, maintenance agreements become vehicles for manufacture lock in and contractors are brought in to manage at mercenary rates with no loyalty to the company.

  • Procurement: Multiple prime suppliers with unsynchronised support contracts occur. The effort required to maintain continuous cover with suppliers who refuse to take responsibility when things go wrong is common, often preferring to blame each other.  
  • Technical: Multiple contracts require inconsistent support lines tied to hard to track serial numbers. The support experience degrades due to outsourcing and other cost reduction measures, cross vendor support results in solutions taking longer to find.​​​​​​​

How an effective, joined up IT strategy reduces costs.

  • Finance:  Reduce IT complexity and costs by consuming cloud based services. You no longer care what technology you use – just what it does. This avoids manufacturer lock in and provides cost transparency - per user, per workload (i.e. email), per month. Departments (i.e. Finance, HR, Sales) can be charged on a utilisation basis. Cloud based offerings no longer require mercenary IT contractors to operate, manage and support as the Cloud Solution Provider does this for you.

  • Procurement: Consolidate contracts and vendors with a Managed IT Services provider whose responsibility is to manage the complexity. This ensures no ‘finger pointing’ can occur. A single Managed Services Provider (MSP) avoids multiple start/finish dates and the MSP maintains the IT service. However, ensure they don’t lock you into a contract which may simply transfer the problem to the Finance team.

  • Technical: By consolidating IT support services with a single Managed IT Services provider with a combined 24/7/365 network operations centre (NOC) and IT helpdesk, consistency is achieved. Ensure the MSP maintains highly effective and qualified people and processes with tools including an integrated Remote Monitoring and Management (RMM) solution which automatically tracks serial numbers. As before, ensure the provider is willing to lock you in with performance, not a contract.

Technology is an intrinsic part of any business that requires multiple stakeholders working together to overcome challenges. In traditional businesses 'silo's' naturally occur, but in Digitally mature transformative company’s the team focusses on working together to delight customers. The first step to becoming a Digitally mature organisation is with an effective IT strategy.

At Strategic Asset, we help businesses throughout Oxfordshire to formulate an effective IT strategy. We help local businesses based in Abingdon, Banbury, Bicester, Kidlington, Carterton, Chinnor, Chipping Norton, Didcot, Henley-on-Thames, Oxford, Thame, Wallingford, Wantage, Witney or anywhere else in Oxfordshire or the surrounding counties reduce their IT support costs, grow with Digital marketing and transform traditional Oxfordshire based businesses into Digital leaders.

Our Business IT Support services catalogue includes the following products and services: 

All men can see these tactics whereby I conquer, but what none can see is the strategy out of which victory is evolved.

- Sun Tzu