The trouble with working for large enterprises such as Microsoft, Cisco or Symantec is that large enterprises have large overheads that require significant operational and capital expenditure. Consequently, corporate governance is introduced in the form of sales targets and key performance indicators which are reported each quarter. Both individuals and teams must meet or exceed these targets. This causes employees to choose between doing what is right for the customer or doing what is right for them (usually hitting an internal target for which they will receive a bonus).
Subsequently, businesses of all sizes aren’t made aware of the tactics which may be used to significantly reduce their IT support costs. I founded Strategic Asset to help businesses of all sizes to navigate the mega IT providers using business IT strategy and tactics learned whilst employed within those organisations to significantly reduce business IT budgets, whilst significantly increasing IT operational maturity and service levels. By combining the agility of a small consultancy with the resources and expertise of a large enterprise, I have created a hybrid service provider with the sole purpose of delighting customers who will then become promoters of my business.