Through chat, email and phone, our Help Desk delivers an unparalleled user experience because our technicians care about your employees as much as you do. Calls are answered in the first minute and 70+% of tickets are immediately resolved. Our Bullseye routing system automatically connects your employees with their core Help Desk team. Your employees will be delighted with a personalised experience, and our technicians will develop a deeper understanding of the challenges and issues your employees face.
We're here for you 24/7/365
With Level 1 and 2 support available during business hours, after hours, or with 24x7 coverage, our Help Desk allows you and your employees to focus on getting things done. While your employees remain more productive our 200+ certified Help Desk technicians are at your service around the clock.
For businesses of any size
- Full remote monitoring and management to control patching and event management
- Mature ITIL and ISO compliant processes
- Transparent ticketing processes and communication with end-users or nominated representative from your organisation
- Tickets created and updated via telephone, email or customer portal to suit your preferences
- Commitment to agreed SLAs based on priority and impact